Growing Your Busine$$ Through Excellent Customer Service - Part 4

A NEW OPPORTUNITY FOR BUSINESSES …

For years, the Chamber has received feedback consistently indicating a need from our Members and businesses for a comprehensive, well-developed customer service program.

INTRODUCING:

GROWING YOUR BUSINE$$ THROUGH
EXCELLENT CUSTOMER SERVICE

Your employees can be your greatest resource ... OR ...
your greatest liability.

Are you maximizing your customer care employees?
What are your expectations of your frontline staff?
Do you depend on them to build strong relationships, create loyal customers, upsell and cross sell?
They can be the key to the success of your business, but are you preparing them to do these critical tasks?

The UPS Store of Corning and Horseheads has partnered with The Corning Area Chamber of Commerce to provide an opportunity for a unique and proven five-week customer service training course for our Members, taught by a certified national trainer from a national training company.

Sandler Training charges $1,000/person for this extensive program, but because of this UPS partnership, we are pleased to be able to share this program and announce a special reduced rate of $249/person for the five sessions of training.

Classes will be held from 8:00 am – 9:45 am on the following dates:
Thursday, November 3^rd
Thursday, November 10^th
Thursday, November 17^th
Thursday, December 1^st
Thursday December 8^th

Space is limited and RSVP’s are required …
Reservation Deadline: October 26^th

DON’T MISS THIS CUSTOMER SERVICE OPPORTUNITY!